Customer Voice

 

Turn your customer into your sales force with NCR Customer Voice

NCR Customer Voice is a web-based customer loyalty, retention and referral tool for restaurants. It enables you to improve your bottom line by identifying the profit impact that happy and unhappy customers have on your business. Customer Voice helps increase customer satisfaction and revenue for restaurants as it gives you the tools you need to turn your happy customers into an unpaid sales force to help you grow your business. You will receive the necessary tools to turn your happy customers into an unpaid sales force and leverage the power of social media channels as a referral service.

Product Highlights

Customer Feedback


  • Customers can complete a short, simple survey that rates their experience in your restaurant
  • Customers rate their likelihood of recommending the restaurant on a basis of 0 (not likely) to 10 (very likely), with the ability to add comments about their experience
  • Manage your existing customer base by following up with identified passives (those who rated the experience a 7 or 8) and detractors (those who rated it a 6 or below)

 

Business Insights


  • View your business at risk, customers, leads, recommendations, response rate, marketing and reports
  • Track the exact dollar amount associated with your business – both at-risk and newly-acquired
  • Every comment from every customer is analysed, providing valuable insight across multiple sites or down to the individual restaurant
  • Any customer demographic data, shift times, food categories, etc. can be selected for in-depth analysis

Social Media Channels

  • Prompts your promoters (those who rated your restaurant a 9 or 10) to “spread the word” through their social media channels
  • Your happy customers act as an unpaid sales force, leveraging social media as a referral service
  • Enables your customers to share valuable offers or discounts through social media
  • View and manage social media activity through your management dashboard

Enhanced Marketing

  • Enhance your brand value and further drive guest retention
  • Integrates with NCR Aloha Loyalty to enable better identification of loyal customers
  • Collects valuable customer data to focus your marketing and social media efforts
  • Surveys can be configured through NCR Aloha Loyalty, NCR Mobile Pay, NCR Online/Mobile Ordering, or via NCR Aloha POS receipt

Pulse Integration

  • NCR Customer Service Mobile gives you real-time access to your customer feedback
  • Instantly view server performance, business at risk, and survey response rates from your mobile device, and correct any service issues as they occur  
  • Review full customer feedback, along with the appropriate check detail, for greater understanding
  • Accessible through the NCR Pulse mobile platform

 

Receive instant feedback from your customer’s responses

  • Prompts your promoters (those who rated a 9 or 10) to “spread the word” through their social media channels
  • Receive customer specific details that allow you to follow up promptly to improve your customer satisfaction and retention
  • Manage your existing customer base by following up with identified passives (those who rated 7 or 8) and detractors (those who rated a 6 or below)

Monitor your business’s reports and numbers

  • Track the exact dollar amount associated with your prospective business
  • Compare individual restaurant performance
  • View your business at risk, customers, leads, recommendations, response rate, marketing and reports
  • Display Loyalty summary with ongoing NPS® percentage

For more information on Customer Voice, please download the brochure below.

Ready to talk? Give us a call.

1800 810 810 or 0412 127 000

Our support team is based in Australia and is ready to assist you 24/7. Call us now!

Get in Touch

Please use the form below to send us your enquiry:


Name:*
Phone:*
E-mail:*
Venue Name:
Postcode:*
Your enquiry:*
Word Verification:

LATEST NEWS

DISCLAIMER

© Copyright 2016 Riva Corporation.
All rights reserved
Leader in Point of Sales Systems
Sales: 1800 810 810
Support: 1800 810 156
Email:sales@riva.com.au

facebook-icon twitter-icon email-icon

NEWSLETTER

Sign up to the Riva newsletter and stay up to date with our products and the hospitality industry.
Get a Quote